Inbound Patient Referral Management

Automate your end-to-end referral process for better patient experience, improved staff efficiency, and reduced patient leakage.

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Build the best referral process and achieve high-standard care coordination with healthviewX

67%

Referral Processing Time Improvement

40%

Referral Leakage Reduction

90%

Reduction in Incomplete Referrals

30%

Reduction in Phone Calls from Patients

Why healthviewX Referral Management Solution

HealthViewX is an advanced modular low-code platform that enables seamless end-to-end automated workflows and helps streamline your referral process to improve patient experience and strengthen your referral network.

Orchestrate a brilliant care experience for your patients, providers, and communities you serve.

Key Features

Robust platform that provides a seamless experience at scale.

  • Referral Capture and Identifaction

    Capture, consolidate, view and track referrals from multiple sources (fax, web, emails, phone, walk-ins, etc) in one single queue for processing, and ensure no referrals is missed.

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  • Automated Insurance Pre-Authorization

    Automate processes to help reduce or eliminate complex and overwhelming manual tasks.

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  • Realtime Tracking & Timeline View

    Gain better insights using real-time analytics of patient referrals – referral volume, number of referrals processed, specialty most referred to, etc

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  • Intuitive Dashboard

    Get a birds-eye view of all the referrals processed, their current status and for every possible metrics through a fully customizable analytics dashboard.

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  • Data Insights and Reports

    Export actionable data of each metric through our smart analytical engine and generate customizable reports in a single click.

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  • Smart Provider Search

    Find the right provider from the pre-populated list based on location, specialty, insurance, and availability.

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  • Notifications and Reminders

    Eliminate phone calls and reduce the time spent on follow-ups up to 80% through automated notifications and reminders.

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Business Impact

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Reduced Operational Cost
Reduces overall operational cost by cutting down administrative costs & additional staffing.
Improved Operational Efficiency
Helps reduce time spent on processing referrals and increase the productivity of your referral coordinators.
Improved Care Coordination
Send notifications & appointment reminders. Provide timely care, reduce wait times, improve referral completion rate, and patient experience.
Reduced referral leakage
Track & manage referrals effectively, reduce leakage. Use data and analytics to learn where the leakage happens for further action.
Reduced Documentation & Processing Time
Eliminate paper-based tasks by digitizing and automating end-to-end referral documentation.
Streamlined referral lifecycle management
Simplify your referral process, and have more time to focus on patients.

2x

Improved Productivity

A Large University in Chicago Experienced a 45% Reduction in Referral Processing Time

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25%

Increase Efficiency

A Dental Specialty Clinic from Ohio Experienced 25% Increase in the Efficiency of Referral Coordinators

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Book a free consultation and demo today!

Assess your referral process with HealthViewX solution experts to identify gaps.

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