Patient Engagement Platform

Seamlessly engage and retain patients, then convert them for life!

Our smart integrated Patient Engagement Platform empowers providers to deliver bi-directional conversational messaging at every digital touchpoint of the patient journey.

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5%

increase in the Patient Retention Rate can increase your Profits from 25% to 95%.

- Harvard Business Review

70%

of physicians say Patient Engagement is a top priority at their organization.

- Patient Engagement Perspectives Study conducted by CDW

According to the Accenture 2020 US Digital Health Consumer survey

68%

say they are more likely to choose medical providers that offer the ability to book, change, or cancel appointments online

70%

say they will choose medical providers who send emails or text messages when it’s time for preventive or follow-up care

55%

say “trusted healthcare professionals” would motivate them to take a more active role in managing their health

Challenges in the Traditional Way of Patient Engagement

Chronic Care Management

Costly No-Shows

No-shows and cancellations significantly impact providers' time and revenue.

Principal Care Management

Appointment Reminders

Manually calling patients to alert them of upcoming appointments

Principal Care Management

Costly Surveys, Low Engagement

High cost and low engagement with mailed patient satisfaction surveys

Chronic Care Management

Card Mailing Overload

Too much time spent writing and mailing greeting cards to patients

Principal Care Management

Spreadsheet Overload

Using unwieldy spreadsheets to maintain patient lists

Principal Care Management

Front Desk Strain

Lack of robust mechanisms to relieve front desk burdens

healthviewX Patient Engagement Platform

Building a hyper engaged Patient-Provider relationship just got easier!

healthviewX offers an integrated Patient Engagement and Communication solution to seamlessly align and personalize the experience of the patient throughout the care journey with multiple automation touchpoints.

With this HIPAA compliant two-way interactive communication platform, providers can effortlessly engage patients on a variety of activities including appointment reminders, alert notifications, feedback surveys, practice newsletters, educational content, perioperative instructions, information about special events like screenings, vaccination drives, etc.

Highlights of healthviewX Patient Engagement

2-way Messaging
Engage patients securely in their preferred mode and language with SMS, IVR, instant messaging, or email.
Automated Workflows
Streamline patient engagement with personalized workflows and real-time documentation in your EHR.
View-Download-Transmit
Enable patients to securely access, download, and share their health information with providers.
Patient e-Forms
Streamline patient intake with electronic forms for new patient info, consents, health history, and more.
Notifications & Reminders
Boost patient engagement and cut costs with automated, personalized communications at scale.
Threshold Breach Alerts
Track and alert threshold breaches of key parameters including vitals, activities, sleep, medication compliance, pain, and much more.
Patient Self-scheduling
Configure appointment requests to go directly to specific office staff or book real-time appointments directly into the EHR/PM.
Video Consult
Consult over video call. Save time and conveniently see a doctor online with almost zero waiting time.
Managing Self-care
Empower members to be in charge of their own health records, promote self-care and goals tracking.
EMR/HMS Integration
Deep integration with the EHR enables closed-loop workflows, staff continuing to work within the EHR, and zero friction adoption.
Advanced Analytics
Optimize patient communication with data-driven messaging to achieve better financial and clinical outcomes.
Engagement Dashboard
Track patient engagement at a glance with real-time updates on SMS/alerts, questionnaires, and appointment status.
SMS Library
Enable instant responses to patient queries using AI-driven conversational SMS library.
Patient Response Charts
Deliver messages to patients and populate intuitive charts with response data.

Key benefits

healthviewX Patient Engagement is a transparent and optimal communication solution that drives

Outcomes of HealthViewX Patient Engagement

Life-time Relationship

Enhance patient loyalty with personalized updates and timely notifications, transforming first-time visitors into long-term patients.

Education Advocacy

Pre-select content tailored to patients or conditions and share it via their preferred channels to boost satisfaction and increase practice visits.

Learn how healthviewX can improve patient engagement, communication and operational efficiencies at your organization by scheduling a no-obligation demo.

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